Our promise to you

Risk-free shopping.
Always.

Every order is fully protected. Free replacement, store credit, or a full refund — you choose. No return shipping, ever.

Free replacement Store credit 100% refund Free express shipping
You always keep the kit  ·  No return shipping, ever  ·  We respond within 24 hours Something wrong? Email support@gobuildit.co and we sort it out.
Missing or damaged pieces

We handle it. You keep building.

In the rare case that pieces are missing or damaged on arrival, we sort it out — no return shipping, no hassle.

1
Drop us an email with your order number
Contact support@gobuildit.co and describe what happened. Photos help but are never required.
2
We send a full replacement kit
If a significant number of pieces are missing or the kit arrives damaged, a complete new kit ships to you at no cost.
3
You never ship anything back
Keep the original. We don't ask for returns — ever.
Not satisfied?

Not happy? We make it right.

If something feels off about your order, reach out and we'll sort it. Here's how we handle it:

Free replacement
We ship a brand new kit at no charge. No forms, no back-and-forth.
What we do first
Store credit
Full value as credit with no expiry — spend it on any kit you like.
If you prefer
Full refund
100% back to your original payment. No questions asked.
If nothing else works
You keep the kit — no matter what
Whatever resolution you choose, we never ask you to send anything back. The shipping cost is on us. That's just how we think it should work.
Shipping

Free. Fast. Everywhere.

We ship to every country, free of charge, on every order. No minimum spend, no surprises at checkout.

Free worldwide
Every order. No minimum, no exceptions.
Express on every order
Not just selected items — everything ships express.
3–10 business days
Worldwide. Tracking sent automatically on shipment.
Product videos

900+ kits. Still filming.

We try to show a specific build video on every product page. Here's the honest situation:

Some pages show a placeholder video
For kits where we haven't filmed a dedicated video yet, you'll see a general GoBuildIt brand video instead. All photos and specs on every page are 100% accurate to the exact kit you receive — the video is just a placeholder until we catch up.
Something wrong? Just tell us.
We typically respond the same day — support@gobuildit.co
Get in touch