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GoBuildit · Risk-free shopping

Returns & Refunds

You never have to ship anything back. Free replacement, store credit, or a full refund — your choice, no questions asked.

You always keep the kit. We never ask for it back — no return shipping, ever.

Free
Replacement kit
If anything is wrong
100%
Refund available
No questions asked
Never
Return shipping
You keep the kit
24h
Response time
Every day
01 · Our promise

Risk-free shopping, always

Every GoBuildit order is fully protected from the moment you place it. If something is wrong — missing pieces, damage, a lost shipment — we sort it out. You never have to ship anything back, and you never lose your kit.

You always keep the kit
No matter what resolution you choose — replacement, credit, or refund — we never ask you to send the kit back. The return shipping cost is on us to absorb, so we simply don't ask for it. That's how we think it should work.

If something feels off about your order, email us at support@gobuildit.co with your order number. We respond within 24 hours and handle it from there.

02 · Resolution options

You choose how we fix it

Whenever something goes wrong with your order, you have three options. There's no wrong choice — we honour whichever works best for you.

Our preference
Free replacement kit
We ship a brand new kit at no cost. You get your build — which is what we both want. Ships with the same free express worldwide shipping.
If you prefer
Store credit
Full value applied to your account with no expiry. Use it on any kit, any time — no restrictions.
If nothing else works
Full refund
100% back to your original payment method. Processed within 5–10 business days depending on your bank.

In all three cases, you keep the kit. We never request it back.

03 · Missing pieces

Missing pieces — we handle it

In the rare case that pieces are missing from your kit, we sort it out. No return shipping, no back-and-forth.

1
Email us with your order number
Contact support@gobuildit.co and describe what's missing. Photos help but are never required.
2
We assess and confirm
We respond within 24 hours. For a small number of missing pieces, we request them from our stock department. For significant shortages, we ship a full replacement kit.
3
We ship the fix — you keep building
Missing pieces or a new kit ships to you at no cost. You never send anything back.
Missing pieces take time to source
Individual pieces are requested from our stock department and can take several weeks depending on availability. If you need a faster resolution, we can send a full replacement kit instead. Just let us know which you prefer.
04 · Damaged orders

Arrived damaged — we replace it

If your kit arrives damaged — broken pieces, damaged packaging, or anything that affects your build — contact us within 7 days of delivery.

  • Email support@gobuildit.co with your order number and a photo of the damage
  • We confirm and arrange a full replacement kit at no cost
  • No return shipping — you keep the original
  • Replacement ships with the same free express worldwide shipping

Every GoBuildit order is fully insured in transit, so damaged arrivals are covered in full.

05 · Lost orders

Order not arrived — we cover it

If your order is lost in transit or significantly delayed beyond the expected delivery window, we resolve it — replacement, store credit, or full refund.

  • Contact us after the expected delivery window has passed
  • For packages marked delivered but not received, please wait 24 hours — carriers occasionally scan early
  • We file the claim with the carrier on your behalf
  • You choose your resolution: replacement, store credit, or full refund

Expected delivery is 4–7 business days after dispatch (not including 2–4 days processing time). See our Shipping Policy for full details by country.

06 · Order cancellation

Cancellations — 48-hour window

You have 48 hours from the moment you place your order to cancel or make changes at no cost. After 48 hours, your order enters the fulfilment process and may no longer be cancellable.

To cancel your order
Email support@gobuildit.co as soon as possible with your order number. If your order has already shipped, cancellation is not possible — but you are still covered by our full refund and replacement policy above.
07 · Product videos

About product videos

We aim to show a specific build video on every product page. With 900+ kits in our catalogue, some pages currently show a general GoBuildit brand video as a placeholder while we catch up with filming.

All photos, specifications, and piece counts on every product page are 100% accurate to the exact kit you receive. The placeholder video is a general brand video only — not a representation of a different product.

If you have any questions about a specific kit before ordering, email us at support@gobuildit.co and we'll answer within 24 hours.

08 · Contact

Need help with an order?

Email us at support@gobuildit.co with your order number and a brief description of the issue. We respond within 24 hours, every day.

You can also visit our other policy pages for more details: